Considered guidance.
From selection to installation.

Start with the room, the light and how the space will be used. Choose a material direction — stone, marble, timber or decorative — then compare the colour and finish using physical samples. Our mood boards can help bring the palette together.

No. Suitability depends on the exact product and finish. Our collections include porcelain and white-bodied tiles. Some decorative designs are suitable for walls only. Check the application information for your selected variant and ask us to confirm suitability before ordering. Your installer should also assess the wall or floor construction.

Compare them in the light of your room. A polished finish reflects light and highlights movement, while a matt finish gives a quieter appearance. Appearance alone does not establish suitability for a wet floor: confirm the exact product’s technical information for the intended application.

Ask for the manufacturer’s test information for the exact tile and finish. A rating is part of a specification, rather than a promise that a floor cannot become slippery. Wet areas, barefoot use, drainage, contamination and maintenance need to be considered together with your installer.

Choose up to three free tile samples with free delivery. Add the specific colours and finishes to your basket, enter your delivery details and review the request before confirming. Availability and dispatch are confirmed separately. Delivery is free for your first three samples.

A sample helps you assess colour, texture and finish, but may not show every part of a large tile’s pattern. Marble, stone and wood effects can vary between pieces. View the manufacturer imagery alongside your samples and ask us about the wider pattern variation.

Place them beside your wall colour, cabinetry and other finishes. Look at them in daylight and under your evening lighting, in the position where they will be installed. Keep a note of the collection, colour and finish so you can identify the exact variant later.

Measure each rectangular area in metres and multiply its length by its width. Add the areas together, with your installer checking alcoves, steps and irregular shapes. Net area is a starting point: the final order must also account for layout, cuts, wastage and full-box quantities.

Ask your installer to calculate an allowance for the specific layout and tile format. Diagonal patterns, herringbone, small rooms and complex cuts can require more material. Agree the order quantity before placing it, and consider spare pieces for future repairs; a later batch may not match exactly.

Share the room type, approximate area, preferred collections, delivery postcode and required date. Add details of your wall or floor application, any wet areas and the finish you want. We can then discuss specification, availability, quantities, pricing and delivery.

We source selected collections through our manufacturing partners rather than holding every range in a UK warehouse. Before a product order is placed, we confirm the exact specification, availability, project quotation and delivery arrangements. Some of our decorative collections are also supplied from UK stock.

Free mainland delivery applies to Spain-direct tile orders from 30 m² and UK-stocked tile orders from 15 m². Smaller Spain-direct orders cost £300 including VAT for delivery per order to mainland addresses. Smaller UK-stocked orders follow our delivery rates. Non-mainland delivery is quoted before payment regardless of quantity. Your first three samples also have free delivery.

Our collections sourced from Spain currently show an estimated four-week delivery time. UK-stocked collections typically take 3–5 working days, subject to availability and delivery confirmation. These are estimates: confirm the timing for your exact order before scheduling installation.

The website lets you explore collections, request samples and send a project enquiry. Product quantities, pricing and delivery are agreed through a project quotation before an order is placed. Sample confirmation is separate from a paid product order.

Confirm the vehicle access, unloading method, delivery location and any handling you need to arrange before dispatch. When your order arrives, check the delivery against your order and photograph any visible packaging damage. Keep the packaging and notify us promptly if something appears damaged or missing.

Ask your installer to assess the substrate, loading, preparation, layout, movement joints, grout joints and suitable fixing materials. Large formats and wet areas require particular attention. Use the current instructions for the tiles and installation system; water-resistant adhesive and grout do not replace a suitable waterproofing system where one is required.

Compare the delivered product with your order: collection, colour, size, finish and batch information. Inspect pieces in good light and discuss the layout and pattern distribution with your installer. If something looks wrong, stop and contact us before fixing. Raising a concern does not remove your statutory rights.

Use the tile manufacturer’s care instructions for the exact surface, together with the grout manufacturer’s guidance. Confirm suitable products before using cleaners, sealers or stain treatments, and test as directed in an inconspicuous area. After-installation cleaning and routine care may require different methods.

For standard tiles ordered online or by phone, consumers can normally cancel before delivery or within 14 days after receiving the goods, with a further 14 days to return them after notifying us. Packing, dispatch or sourcing a standard tile from Spain does not automatically remove this right. Genuinely personalised or made-to-specification goods may be excluded from change-of-mind cancellation if this is made clear before ordering; faulty-goods rights still apply. See the full policy for refunds and return arrangements.

Contact us as soon as possible. We will confirm whether the change is possible and explain any revised price, delivery date or separately agreed amendment costs before proceeding. An amendment request is different from exercising a statutory cancellation right; we do not apply a blanket repacking or restocking fee to a statutory cancellation.

Contact us promptly with your order reference, a description of the issue and photographs of the tiles and packaging. Keep the packaging and affected pieces while we review the problem. Avoid installing damaged tiles. See our returns and damage page for the current policy.

Our returns and damage page explains cancellations, refunds and damaged or faulty goods. Our arranged change-of-mind pallet return transport costs £360 including VAT per pallet; the number of pallets and total cost are disclosed before purchase. This rate does not apply to small sample parcels. We confirm the correct return address for your order. We cover reasonable return costs for faulty or misdescribed goods.